Frequently Asked Questions

Which trackers are supported?

Compatibility

Why is my tracker not answering?

The most common mistakes:
  • wrong password
  • SIM-card is PIN protected
  • answer is delayed because of bad GPS reception
  • prepaid account is used up

Why can't the incoming SMS be read?

Please make sure that you copy an SMS with geo-info first. If it still doesn't work, please just send us an email with your SMS and the type of tracker you have been using. Don't worry about your privacy - just switch a few digits of the coordinates and you are fine!

Why can incoming SMS not be read after iOS 10?

Apple introduced this "feature" with iOS 10: If a message contains a link in the end, the message will be split and the link is shown in its own preview bubble. But for the to work properly, it needs the complete message. I really hope that Apple fixed the message integrity in one of the next iOS updates.

Can Cell-IDs be displayed on the map?

Cell Ids will be looked up in an OpenCellId-Database. This enables to show a rough position when no GPS reception is available. (Assuming the tracker can send this kind of info)

Why is there sometimes a problem with sending messages?

When iMessage is enabled (blue send-button) and you are experiencing a bad internet connection, your iPhone might have trouble deciding between iMessage and SMS. It might even occur that the message cannot be send at all. Unfortunately we cannot influence this system functionality. Please check your iMessage settings in that case or try rebooting your phone.

How to recognize a Xexun TK-102 clone?

You can verify your IMEI on the manufacturer's homepage.

How to remove the pins from the map?

The purple button (on the bottom of the tracker's info page) can clear the SMS history. There is also an option within the app's settings to disable the SMS history completely.

Why is my tracker located in China?

Many trackers have their location set to their manufacturer's location during production. Due to the need for a cold start, it might take quite a while to update to the current position.

What is a cold start?

A tracker, which has been turned off for a long time, needs a few minutes until it is able to compute locations again. This is because it needs to "download" the new orbits of the satellites. Smart phones can do this task via the internet much faster. That's why you observe this effect only with pure GPS devices.

Is there an Android version?

This is a dedicated iOS project. There is no Android nor web app. This also comes with an advantage: We can fully utilize all native iOS features without respect for other platforms. Also, this makes login credentials unnecessary, that means: you use the system without disclosing your e-mail address.