Frequently Asked Questions
Why is my tracker not answering?
The most common mistakes:
- wrong password
- SIM-card is PIN protected
- answer is delayed because of bad GPS reception
- prepaid account is used up
Why can't the incoming SMS be read?
Please make sure that you copy an SMS with
geo-info first. If it
still doesn't work, please just send us an
email with your SMS and
the
type of tracker you have been using.
Don't worry about your
privacy
- just switch a few digits of the
coordinates and you are
fine!
Why can incoming SMS not be read after iOS 10?
Apple introduced this "feature" with iOS 10: If a
message contains a link in the end, the message will be split and
the link is shown in its own preview bubble. But for the to work
properly, it needs the complete message. I really hope that Apple
fixed the message integrity in one of the next iOS updates.
Can Cell-IDs be displayed on the
map?
Cell Ids will be looked up in an
OpenCellId-Database. This enables
to show a rough position when no
GPS reception is available.
(Assuming the tracker can send this kind
of info)
Why is there sometimes a problem with sending
messages?
When iMessage is enabled (blue send-button) and
you are
experiencing a bad internet connection, your iPhone might
have
trouble deciding between iMessage and SMS. It might even occur
that
the message cannot be send at all. Unfortunately we cannot
influence this system functionality. Please check your iMessage
settings in that case or try rebooting your iOS device.
How to remove the pins from the map?
The purple button (on the bottom of the tracker's info page) can clear the
SMS history. There is also an option within the app's settings to disable the
SMS history completely.
Why is my tracker located in China?
Many trackers have their location set to their manufacturer's location during production.
Due to the need for a cold start, it might take quite a while to update to the current position.
What is a cold start?
A tracker, which has been turned off for a long time, needs a few minutes until it
is able to compute locations again. This is because it needs to "download" the
new orbits of the satellites. Smart phones can do this task via the internet much
faster. That's why you observe this effect only with pure GPS devices.
Is there an Android version?
This is a dedicated iOS project. There is no Android nor web app.
This also comes with an advantage: We can fully utilize all native iOS features without
respect for other platforms. Also, this makes login credentials unnecessary, that means: you use the
system without disclosing your e-mail address.